Can I choose my seats?
No, you will not be able to manually pick your seat. The system will assign the seat(s) accordingly on a “next best available” manner in your preferred seat category.
How many tickets can I purchase in one transaction?
The maximum number of tickets per transaction can vary from event to event depending on the organizer’s decision. The system will indicate and prevent users to add on amount after the maximum ticket cap is met.
How long does each session last?
You will need to complete your ticket purchase within 10 minutes. If payment is not received from your end before the session ends, the seat will be released for other users.
How to know whether my ticket is successfully purchased?
You will be directed to a confirmation page and a confirmation email containing details of your order will be sent to your registered email within a few minutes time after we receive your payment.
Payment were made but did not get a confirmation email?
Please check your “Spam” or “Junk Mail” folder. You may email us for further assistance if you do not receive your confirmation email 30 minutes after successful payment.
Why am I directed to a waiting room?
For certain events with high traffic, our system will trigger a waiting room to ensure a smooth ticket purchasing experience for users. Please keep an eye on the queue timer without refreshing the page and while you are waiting, kindly make up your mind on your preferred category and ticket quantity.
Can I purchase tickets from different categories in 1 transaction?
No. You can only purchase ticket(s) from 1 category each transaction. The system will capture the last seat selection to proceed to payment.